Equestrian Canada - Managing Challenging Conversations Program

Delivering corrective feedback or confronting team members on performance issues is tough enough no matter what environment you're in - remote, face-to-face, or hybrid. Emotions can add an additional layer of complexity, which can lead to avoidance and letting issues fester. In this highly practical program, participants explore the principles of effective feedback and productive confronting, and learn a set of skills that can be used to have challenging conversations in a way that minimizes defensiveness and delivers positive results. In this program, participants learn: - How to deliver corrective feedback in a variety of different settings and work environments" - How to maintain openness to change - Methods of minimizing your own emotional reactions