Canadian Institute for Health Information - Managing Challenging Conversations

Delivering corrective feedback or confronting team members on performance issues is tough enough no matter what environment you're in - remote, face-to-face, or hybrid. Emotions can add an additional layer of complexity, which can lead to avoidance and letting issues fester. In this highly practical half-day program, you will explore the principles of effective feedback and productive confronting, and learn a set of skills that you can use to have challenging conversations in a way that minimizes defensiveness and delivers positive results. Personal benefits - A stronger mental model of how to approach challenging conversations - More confidence in your ability to resolve performance issues - Fewer reasons to delay difficult conversations Organizational benefits - See quicker resolution of potentially high stakes situations - Have fewer issues that fester and drain productivity and morale - Have fewer people under-performing in ways that they are unaware of - See organizational flashpoints dealt with in a productive way with greater frequency